Fabfitfun
Reviews and Complaints
Double charged
Hi, I have not heard from anyone regarding this issue yet. I am a little disappointed they are not more proactive about having me solve this.
- Great products
- Not great customer service
Preferred solution: Full refund
Phoenix, Arizona
Faulty priducts
Received a completely shattered item plus slippers that are so uncomfortable they can't be worn. No response from customer service.
Very disappointed. Member for eight years with no prior experiences such as these.
- Fun to try new products
- Poor customer seems
Preferred solution: Full refund
User's recommendation: Poor customer service and faulty product
Sacramento, California
Received someone else's boz
No one ever answers. Yesterday, I was on hold for 1/2 hours. Then the person said she was going to look at something and she would be right back, and she hung up.
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I cancelled my membership in the fall but a winter box was still delivered.
Ive been trying to get ahold of customer service about this situation but no response back.
Lorraine Carr
Hi Lorraine! We're so sorry for the delay in response.
We're sad to hear you canceled. Once you cancel, you should no longer be billed for any future boxes unless you choose to reactivate.
If you still need help with this, our customer care email is located on this page! Please feel free to send us an email so we can assist you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No package
Company fixed the issue and I have been provided with full refund. Do not use any company that uses SpeedX as their shipping service.
Horrible. Slow delivery, terrible customer service, delivery to the wrong address when they finally delivered and said I was lying when I said it wasn’t delivered to my house.
They sent a picture of the house they delivered it to and it was not mine. I sent them a picture of the front of my house to prove it was wrong and they maintained I lived in the house they delivered to.
Item lost. Did not have a replacement.
Refunded the cost but I lost the 75%of coupon I used to buy the item as well. Cancelled my subscription for this and other reasons.
User's recommendation: Don’t use this company for that reason and more
Hi Sherri! We're so sorry to know this.
We'll make sure to pass along your experience to our team regarding this matter.
We will continue to work on improving member experiences. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madill, Oklahoma
I need to be able to talk with someone
Couldnt find a number to call. Had to wait too long and then no one called back! Not easy to navigate on your website.
Brawley, California
Subscription
My box came with broken items and was missing my free box. They said they would ship out what I’m missing.
- Good products
- Have not had any until now
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No delivery
Company fixed the issue and I have been provided with full refund. They agreed I had canceled it and 5 days later reversed the charges. Contacted bank first and then emailed the customer it is hard to find contact information.
Im being charged for this which I have canceled im unable to reach anyone can someone contact me 425-870-****
- Good products
- Canceled my subscription and am still being charged
Preferred solution: Full refund
Hi Vickie! We're sorry to hear what happened.
Our customer care email is located on this page! Please feel free to send us an email so we can assist you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Paso, Texas
Unsatisfied with Christmas box , this is my first time to feel disappointed
The box came with nothing of excitement as usual its the holidays even if I didnt choose it looks like they just threw anything in the box , no scarf blanket or something that felt like the holidays even, disappointed!!!
- I always love it
- None just this time boring box
Preferred solution: Something exciting like a scarf blanket slippers purse tote something that says happy holidays for being a customer
User's recommendation: It should always be exciting
Hi Janet! We appreciate your honest feedback with the items you received.
If you haven't, we suggest customizing your box in order to receive items in line with your preference.
Moreover, we've forwarded your input to our team to improve our future curation. If you need any assistance, our customer care email is located on this page!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Laplace, Louisiana
No merchandise
I think this is crazy to chase to get your merchandise or money someone needs to calll me or refund my money
Preferred solution: Deliver product or service ordered
Hi Leslie! We apologize for delay and the troubles you've had.
Our Phones assistance hours are from 5:00am PT to 6:00pm PT. If you haven't reached out yet to our customer care team, please feel free to send us an email located on this page so we can assist you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Cancel membership or subscription
Not impressed with the items and why such a big box for 3 items. Reaching the company is virtually impossible.
User's recommendation: Don’t do it.
Hi Patti! We apologize for delay and the troubles you've had.
We are experiencing a high volume of reach outs at the moment and are trying to respond to everyone as quickly as possible.
Our customer care email is located on this page! If you haven't reached out yet to our customer care team, please feel free to send us an email so we can assist you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glasgow, Kentucky
Substitution
My issue was resolved!! Was very pleased!!
Thank you! Will be glad to use your services again in the future.
- Great products
- Great deals
- Great customer service resolution
- Products not available and overcharge
- Price high and no payment plans
- Only 4 times a year
Preferred solution: A different item
User's recommendation: Will recommend
Hi Gail! We are thrilled to hear that you had an amazing Customer Service experience.
Thanks for sharing your feedback! Xo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toledo, Ohio
Package Not Received
I am now on a mission to get a resolution for a carrier not following delivery instructions and leaving my package at risk for being stolen - which it was. I want my box and my 9 add ons that I paid for.
This is Ludacris to have to spend this much time chasing down someone to help me. I am so upset.
Can someone please call me and help me? {{Redacted}}
Dana McCaw
- Fun to try new products
- Customer service is impossible to reach
- Terrible customer service
Preferred solution: My replacement shipment - winter box with all customizations and the 9 add ons that I purchased.
User's recommendation: Be weary
Hi Dana! We apologize for delay and the troubles you've had.
Our customer care email is located on this page! If you haven't reached out yet to our customer care team, please feel free to send us an email so we can assist you!
New York, New York
Question about membership I’ve been charged for my fabfitfun box yrly membership but wasn’t given an opportunity to chose items for box
Explain the reason for the review.
I signed up for your fab fit fun boxes. I have been charged on my local bank account, but I was not given an option to pick my items, and I'm trying to reach someone to find out how I need to proceed.
- Bot being able to speak to a representative
Preferred solution: A representative to speak to about this pending matter .
Hi Lisa! We're sorry to hear you missed out customizing your box. If you already send us an email, we appreciate your extendend patience as we are experiencing a high volume of reach outs at the moment and are trying to respond to everyone as quickly as possible.
Grants Pass, Oregon
Website won’t take payment card
On the phone with Customer service and they just talk in circles. I didn't receive my first box and they stated they would extend my subscription. they won't!!
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Hi Lynn! We apologize for delay and the troubles you've had.
Our customer care email is located on this page! If you haven't reached out yet to our customer care team, please feel free to send us an email so we can assist you!