Fabfitfun
Reviews and Complaints
Chandler, Arizona
Product defect great customer service. Thank you.
I had something in my box that wasn't functioning properly, and they replaced one item and gave me a credit for the other item.
- Fun to get a box
- Sometimes the quality of the item is not great
Preferred solution: Full refund
User's recommendation: I would recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queens, New York
Wrong items sent
I received duplicate items on my bonus box and summer box. The call dropped and the customer service rep did not call back and I was unable to call back.
The remaining items in the bonus box I cannot use and will be throwing away.
Very disappointed in this company. I was a member 2 years ago and decided to give it another chance but now I see why I canceled the first time and I will be cancelling again.
User's recommendation: Do not bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Ohio
Zero is my rating. Scam..Fraud
They send crap products, nothing like I chose. Crap, cheap jewelry, and worthless items.
Do not buy from this company. They do not respond to issues.
- Crap products
- Nothing close to what you choose
Preferred solution: Full refund
User's recommendation: Never
Mesa, Arizona
I thought I was supposed to get two boxes as a first time member
Cannot figure out what I did wrong. I became a new member yesterday, and I thought I was supposed to receive 2 boxes plus what I paid additionally for. Just trying to clarify.
- Savings
- Cannot talk to anyone
Preferred solution: Deliver product or service ordered
Enid, Oklahoma
Refund/cancel membership
I was charged when i asked to be cancelled and they refunded me. Thank you for being quick to refund me.
Preferred solution: Full refund
Hi there! We are glad to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Calgary, Alberta
I want to cancel my yearly subscription...
The boxes are wonderful. I love the stuff in the boxes.
Some things I can't use, but others are nice. If you can afford them, they are wonderful.
User's recommendation: The boxes are wonderful
Boone, North Carolina
Customization error
- - Customization extension wiped my picks (Bumpsuit pieces, TV shampoo set, pumpkin casserole dish); items chosen are no longer available.
As soon as customization opened for the Fall box, I made my choices. Including BOTH pieces of the Bumpsuit outfit, the Television shampoo & conditioner set and the pumpkin casserole dish.
Last night I got an email saying customization was extended & when I looked at my account, ALL my picks were gone. And now, items I wanted are no longer available and I am ANGRY.
Hi there! We're so sorry to hear about your experience with your membership.
We'd still love the chance to help!
Whenever it's convenient, please send us an email by clicking Contact Customer Service in our Contact Information section, with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!
Chicago, Illinois
Charges
Over charged and charged for items I didnt order and I still have not received my refund to this day
Hi there! We're so sorry to hear about your experience with our membership.
Whenever it's convenient, please email us at customercare@fabfitfun.com with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!
Kansas City, Missouri
Getting products after canceling
I've canceled my membership months ago and I'm still receiving packages in the mail and being charged.
- Customer service is impossible to reach
- Scam they took my money
Preferred solution: Full refund
User's recommendation: Never try this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Calabash, North Carolina
POOR CUSTOMER SERVICE!
The Customer Service is terrible! I am waiting for my bank to settle dispute, because I just can’t keep reaching out to them and get no resolution. Not worth your time or money!!
My box has not been delivered - it should have been here a week ago. It hasn't moved in tracking in 4 days.
USPS agrees and has opened an investigation ticket for it.
Multiple calls, texts, and emails, and no one can get me a replacement box, refund, or a manager to speak with. I am canceling my subscription and spreading the word for everyone to stay away from this company at all costs, and it will cost in time, money, and headaches.
- Delivery issues
- Poor customer service
Preferred solution: Full refund
User's recommendation: STAY AWAY FROM FabFitnoFUN!!
Hi Anne! We're so sorry for the delay and we're bummed about your experience.
If this concern is not yet resolved, we'd love to look into this for you.
Our customer care email is located on this page! Please feel free to send us an email so we can assist you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill 3days later with multiple emails and messages through my acct and phone calls to customer service nothing has been done such an easy fix look up the name on my box they must have an acct
Received the wrong box with the name fanshanie ababcar. None of my stuff is in the box. No one in this company does anything.
- Rotten customer service
Preferred solution: Full refund
User's recommendation: Don't do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Branford, Connecticut
Ruined box
My box arrived with the contents covered with shampoo. I went to the site and even sent a picture, and I have heard nothing. This is unacceptable.
Preferred solution: Replacements for the boxed items because the boxes were soaked.
Vancouver, Washington
No one to talk to person. I need to cancel my order. ASAP. Need to speak to a real live person. No calling trees no AI nothing except a person. Thank you. Call me back.
The last item Ive never sent to me the boxes damaged. I do not want to be a part of this anymore.
I want to be deleted from your business.
Remove me from all your database. Call me back at *** as soon as possible.
- Proceeded with an order without my consent
- Proceeded with an order without my consent
Preferred solution: Full refund
Hi Karen! We're so sorry for the delay and for the inconvenience that this has caused you.
We're bummed that this experience has lead you to canceling your subscription.
If you haven't reach out yet, our customer care email is located on this page! Please feel free to send us an email so we can assist you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUndeliverable zip code 29486
1.5 minute wait with no answer of any kind. No recording, no background message or music only silence.
Preferred solution: Deliver product or service ordered
User's recommendation: Have a real person answer the phone.
Hi Ina! We're so sorry for the delay and we're bummed to hear about your experience.
During this time we had a volume, however our team made sure to reach back out to all members who contacted us.
If your concern was still not addressed, our customer care email is located on this page! Please feel free to send us an email so we can assist you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to change or stop my box
I need to change my box or stop it. I missed my customization and the items that were picked for me.
I do not like at all! I've been with fab fit fun for years.I would think they would know what to pick for me by now.
Hi Christi! We're sorry to hear you missed out on customizing your box. If you haven't, please reach out to our Customer Care team for further assistance at customercare@***.com.
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Hi Christina! We appreciate the kind words and awesome review! Thanks for sharing your feedback with us!