Fabfitfun Reviews
Fabfitfun Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fabfitfun has a 2.8 star rating from 161 reviews, with 53% likely to recommend; overall consumer sentiment is mostly neutral. Pros noted: good products and variety. Cons noted: delivery problems and hard-to-reach support.
Key Takeaways for Future Customers
- Read recent Fabfitfun reviews for delivery and customization trends.
- Expect medium pricing and varied product quality; some find strong value.
- Monitor your account for unexpected charges on subscriptions or membership renewals.
Negative Feedback / Risk Areas
- Recurring customer service complaints: long waits and dropped contacts.
- Billing and refund issues, including double charges and slow refunds.
- Delivery failures, damaged or missing items, and customization errors.
Positive Feedback
Many customers praise the products and perceived value; some report good resolutions when support connects.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fabfitfun has a 2.8 star rating from 161 reviews, with 53% likely to recommend; overall consumer sentiment is mostly neutral. Pros noted: good products and variety. Cons noted: delivery problems and hard-to-reach support.
Key Takeaways for Future Customers
- Read recent Fabfitfun reviews for delivery and customization trends.
- Expect medium pricing and varied product quality; some find strong value.
- Monitor your account for unexpected charges on subscriptions or membership renewals.
Negative Feedback / Risk Areas
- Recurring customer service complaints: long waits and dropped contacts.
- Billing and refund issues, including double charges and slow refunds.
- Delivery failures, damaged or missing items, and customization errors.
Positive Feedback
Many customers praise the products and perceived value; some report good resolutions when support connects.
Media from reviews
Fabfitfun Collective Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oswego, Illinois
Cancelled order 4 months ago and again just got charged
Took a while to get through to anyone. Said that I must have purchased add-ons.
The blame was on me. Never looked at the site after I canceled on May 31, 2026. Have the notes to show it. They went ahead and were sending something out that I had no idea what it was and charged me 75.93.
Should be getting a credit. Has this happened to anyone else?
- Fun new products to try
- Never have what you want
Preferred solution: Apology
User's recommendation: Keep a eye out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackaging was distroyed
- - No response or callback after multiple calls.
- - Damaged product; requests refund or replacement; video form won't load; needs a real person to call.
There was none. No one answered, and I have not yet got a call back.
Everything was wet and destroyed; I want a refund or replacement. I have called multiple times and haven't gotten through, and they want me to do all this stuff. It's been several hours, and you would think I would have been able to get a person.
I tried talking to the cyber person, and they just want me to fill out forms, which won't load. Please call; I need to verify with a real person.
User's recommendation: None unless gets resolved
Staten Island, New York
Trouble with received order
Unable to reach customer service via website or phone. Package damaged; item leaked through the box. Frustrating not to be able to reach someone to resolve the issue.
Preferred solution: Full refund
User's recommendation: Be wary
Hi there! We're so sorry to hear about your experience.
Whenever it's convenient for you, please email us at the customer care email located on this page with the subject line "Following up on Pissed Consumer Review".
You should be able to see it in the Contact Information Corner section > Contact FabFitFun Customer Service and a member of our team will get you sorted right away. We hope that we can turn your experience with us into a positive one!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Resolved: Nothing to pick from
They did absolutely nothing...he took (some) information and then all of a sudden he said he couldn't hear me and he said he would call me back. That didn't happen.
I have heard nothing. They really do take your money (upfront) and then they do nothing.
They either are overbooked or just don't know how to order proper supplies. I see why they take your money first and then let you pick from a sold-out inventory.
No way to contact them either.
This is a classic take your money and run operation. They are a company that gives a bad name to the actual legitimate company!
- No pros
- Whole thing is a con
Preferred solution: Full refund
User's recommendation: Don't do this
Hi Debra! We're so sorry to hear about your experience with your membership.
We'd still love the chance to help!
Whenever it's convenient, please send us an email by clicking Contact Customer Service in our Contact Information section, with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder cancelled
- - Unauthorized access led to cart items being shipped.
- - Old address and card on file were used; two payments occurred, awaiting removal.
I had not had an account for a few years. And I guess they said someone was looking at their site and put stuff in the cart.
I guess their policy is if it's in the cart, they send it out. I did not authorize it. Used my old address and my old credit card on file.
It took 2 different payments to finally have them get off my account. Still waiting for the last one to come off, and hope I don't get charged the interest.
User's recommendation: Don’t go in their site and put anything in a cart if you are a current or ex customer with credit info on file. You will be charged. Very hard to get through.
Hi there! We're so sorry to hear about your experience.
Whenever it's convenient for you, please email us at the customer care email located on this page with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery
Nothing happened, no one picked up the phone. No recorded message or music indicating wait period nor promoting products.
It was horrible, my time is important too.
How can the company be so greedy not to have a person answer calls, nor directives during the wait, I got only SILENCE!!! NOT HAPPY!!!
- Great products
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Pay someone to answer the phone, this is terrible customer service.
Hi there! We're sorry for the delay and that you feel this way.
Our customer care email is located on this page! Please feel free to send us an email so we can assist you!
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Northridge, California
I am an annual member specifically...
- - Annual member; I select items, but the box shows unchosen mystery picks I didn't choose.
- - I want original selections or a new box; past boxes had missing items.
Negative
I went out of my way to make my customizations ahead of time to ensure I got my picks and I am really upset because I dont want any of the things being sent in this box this is not why I pay for this subscription. Please help me out with this I dont want this box, I want my original selections or a brand new box where I can select new items.
I have also failed to receive at least one selected item from more than one box in the past without credit to replace the missing items.
Im not very satisfied with my experience
Hi Ariadna! We're so sorry to hear about your experience with our membership.
We sent you a private message here asking for your account information so we could look into this further, but we haven't heard back yet. We'd still love the chance to help! Whenever it's convenient for you, please email us the email included in this page.
You should be able to see it in the Contact Information Corner section > Contact FabFitFun Customer Service with the subject line "Following up on PissedConsumer Review" and a member of our team will get you sorted right away. We hope that we can turn your experience with us into a positive one!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Altamonte Springs, Florida
Damaged products
A product broke and soaked everything in the box. It was the Molton Brown bath and shower gel. The container looks cracked, and the shower gel went all over the other products in the box.
- Get to try new products
Preferred solution: Full refund
Hi Barbara! We're sorry to hear your box arrived with damaged products.
This is totally not the experience we wanted our members to have.
If you haven't, our customer care email is located on this page! Please feel free to send us an email so we can assist you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever got to talk to someone
I received my package and it was destroyed. Waterlogged.
They were gifts and now I can't do as such. The pants I think are ruined because they were set in muddy water. So it's sensitive material. I'm not happy and did not know if you could do something?
Thank you, Kelly Damon. Please call me back.
- There usually good second time back but im impressed thus time
Preferred solution: Full refund
Hi there! We're so sorry to hear about your experience.
Whenever it's convenient for you, please email us at the customer care email located on this page with the subject line "Following up on Pissed Consumer Review".
You should be able to see it in the Contact Information Corner section > Contact FabFitFun Customer Service and a member of our team will get you sorted right away. We hope that we can turn your experience with us into a positive one!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled my subscription please full refund thank you
I want to cancel my subscription for a full refund, please. ASAP, thank you.
Not interested. Every time they give me a hard time giving back my money. Please, I want my money back; it's important.
Thank you. Call me back ASAP at 614-984-****.
Hi there! We're so sorry to hear about your experience with our membership.
We love the chance to help!
Whenever it's convenient, please email us at customercare@fabfitfun.com with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!
East Haven, Connecticut
Credit to my account was an insult and shame on them!!
- - A product was missing from the box.
- - Customer service was slow to resolve the issue and follow up.
- - Credit totaled $20, far from the $68 shown.
I didn't receive a product in my box. When I finally was able to reach somebody, which took forever and a day, they gave me a credit to my account for a measly $13, with a $7 credit for shipping and handling to purchase something else, which is absolute BS!
I ordered the Hum pills in my summer box, and they did not put it in my box. So when I went in to try and speak with someone, they told me that they no longer had the product and that they would give me a credit on my account as well as a credit for shipping and handling fees. When I went in a few days later to look into possibly purchasing something else, I found that they only credited my account a total of $20???!!! I was absolutely dumbfounded at such a small amount, especially since when they showed the price of these products when we originally customized our boxes, the price was something around $68!
So how does less than $20 seem fair??? They should be ashamed of themselves. Not only because they lie and say when you are picking your products that that particular item was worth a certain price, but changes according to their needs! This is disgusting, and honestly, shame on them.
And then they refuse to get back in touch with me! This is just another reason why I am going to cancel my annual membership because they have gone so far downhill that they aren't even worth $10 a year, let alone the $220+. That they've gone up to. So if you're planning on becoming a member, I highly suggest you put your money somewhere else that is actually worth it because FabFitFun is not only not worth the price they charge, they're not worth the energy and aggravation it takes to try and choose the items when the time comes!
It seems they never have enough of the products as they constantly run out of anything worth having within the first few minutes of opening customizations! So I highly recommend you rethink buying anything from this scam of a company they've become!
Preferred solution: Full refund
User's recommendation: Don't purchase anything from the scam company they've become!
Hi Dawn! We're so sorry for the delay and we're sad to hear about your experience.
This is totally not the kind of experience we wanted our members to have. We understand where you're coming from as orders should always arrive complete. We're bummed that a replacement was not available at a time however, our items are only available while supplies last, hence, a shopping credit was offered instead.
We'll make sure to pass along your feedback to our team! If you have any questions or needs assistance, please feel free to send us an email at customercare@fabfitfun.com!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Daly City, California
Resolved: Open box and missing items
- - Box arrived with 5 items missing.
- - Customer service will resend all items and the two extra paid items.
- - They have been a FabFitFun customer for years.
Company fixed the issue and I have been provided with product or service ordered. They sent me everything again and this time it was all inside another big box sealed up so no one knew what was inside.
Just call them and they will do the right thing and apologize and deliver all your item again. Im glad I received everything and Im very happy now. Just disappointed who they are using to deliver our stuff.
Cant believe they opened my boxes and stolen half my stuff. That was crazy.
I'm kind of worried about that but going to give you guys another chance for doing things right. Never happened to me before and I have been a customer of fabfitfun off and on for years.
Hi Shandova! We're so sorry to hear this.
In any case you still run issues when receiving the item, please email us at the customer care email located on this page with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orem, Utah
Please contact me at 626-224-****. My...
- - Customer requests contact about cancellation and notes two prior cancellations, frustrated by lack of real-time support.
Please contact me at 626-224-****. My name is Debbie Lawrence, and it is about cancellation.
Thank you. I've canceled my account on at least two separate occasions. I'm calling to check on that cancellation.
It's always disappointing when you cannot get a hold of a company in real time and have to wait to talk to someone. It is unacceptable; take the first plane to the 21st century and be in real time.
- Fun to receive
- Super hard to close or cancel
Preferred solution: Verifying cancellation
User's recommendation: At this point, no recommendations
Hi Debbie! We're so sorry to hear you're having hard time canceling.
We love the chance to help!
Whenever it's convenient, please email us at customercare@fabfitfun.com with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing item in add on order
I have never had this problem before. But the fact no one has responded to my email or even acknowledged the issue is disappointing
The phone buttons didn't work. I couldn't leave a message or save my place in the phone queue. Very frustrating.
Hi Molly! We're so sorry to hear about your missing item.
We'd love the chance to help!
Whenever it's convenient, please email us at customercare@fabfitfun.com with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Have not received my package and its been sitting in houston tx since August 23rd
The person who answered refused to cancel my membership and hung up after I asked to speak with a supervisor.
- Horrible customer service
Preferred solution: Full refund
User's recommendation: NOT WORTH THE PRICE
Hi Maria! We're so sorry to hear about your experience.
Whenever it's convenient for you, please email us at the customer care email located on this page with the subject line "Following up on Pissed Consumer Review".
You should be able to see it in the Contact Information Corner section > Contact FabFitFun Customer Service and a member of our team will get you sorted right away. We hope that we can turn your experience with us into a positive one!
Mansfield, Texas
Never received Fall box and have been on chat for over 3 hours with no help.
- - Fall box not received; no communication.
- - Shipped mid August; box arrived damaged; support delayed.
I never received my fall box. I got no communication regarding this, but went to my account on the app and saw it had shipped mid-August.
I tracked the package to see it was near my home, but it showed the box was damaged. I have tried dealing with this today. I've been in a queue for over 3 hours with no one actually communicating. I've asked to speak to someone.
At one point, Bryan entered the chat when it said I was #74. He said it was resolved and left the chat. He never communicated and did nothing.
I want my box or a full refund of this year's subscription. Mostly, I want to be treated with just a small bit of respect.
- Good products
- Horrible customer service product never received
Preferred solution: Deliver product or service ordered
User's recommendation: Do not subscribe to this product.
Hi there! We're so sorry to hear about your experience.
Whenever it's convenient for you, please email us at the customer care email located on this page with the subject line "Following up on Pissed Consumer Review".
You should be able to see it in the Contact Information Corner section > Contact FabFitFun Customer Service and a member of our team will get you sorted right away. We hope that we can turn your experience with us into a positive one!
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Hi there! We're so sorry to hear about your experience.
Whenever it's convenient for you, please email us at the customer care email located on this page with the subject line "Following up on Pissed Consumer Review".
You should be able to see it in the Contact Information Corner section > Contact FabFitFun Customer Service and a member of our team will get you sorted right away. We hope that we can turn your experience with us into a positive one!