Fabfitfun
Fabfitfun Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fabfitfun has a 2.9 star rating from 133 reviews, with 54% of users likely to recommend; rating distribution shows 45% unfavorable and 36% positive. Many reviewers request refunds and report billing, delivery, and subscription issues.
Key Takeaways for Future Customers
- Expect varied product quality but frequent praise for great products and value; Fabfitfun reviews note good diversity of items.
- Be proactive about subscription settings and customization to avoid unwanted charges.
Negative Feedback / Risk Areas
- Recurring customer complaints: billing errors, refunds delayed, and double charges.
- Delivery problems, missing or damaged items and slow or poor customer service for membership and auto-ship issues.
Positive Feedback
Many praise product selection, price level, and occasional helpful reps who resolve issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fabfitfun has a 2.9 star rating from 133 reviews, with 54% of users likely to recommend; rating distribution shows 45% unfavorable and 36% positive. Many reviewers request refunds and report billing, delivery, and subscription issues.
Key Takeaways for Future Customers
- Expect varied product quality but frequent praise for great products and value; Fabfitfun reviews note good diversity of items.
- Be proactive about subscription settings and customization to avoid unwanted charges.
Negative Feedback / Risk Areas
- Recurring customer complaints: billing errors, refunds delayed, and double charges.
- Delivery problems, missing or damaged items and slow or poor customer service for membership and auto-ship issues.
Positive Feedback
Many praise product selection, price level, and occasional helpful reps who resolve issues.
Media from reviews
Palm Coast, Florida
Custom service is going downhill along with choices and quality
There were better customization choices a few years ago with more value . It's certainly has gone down hill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill 3days later with multiple emails and messages through my acct and phone calls to customer service nothing has been done such an easy fix look up the name on my box they must have an acct
Received the wrong box with the name fanshanie ababcar. None of my stuff is in the box. No one in this company does anything.
- Rotten customer service
Preferred solution: Full refund
User's recommendation: Don't do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Branford, Connecticut
Ruined box
My box arrived with the contents covered with shampoo. I went to the site and even sent a picture, and I have heard nothing. This is unacceptable.
Preferred solution: Replacements for the boxed items because the boxes were soaked.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to change or stop my box
I need to change my box or stop it. I missed my customization and the items that were picked for me.
I do not like at all! I've been with fab fit fun for years.I would think they would know what to pick for me by now.
Hi Christi! We're sorry to hear you missed out on customizing your box. If you haven't, please reach out to our Customer Care team for further assistance at customercare@***.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Product not delivered
Was surpose to get 2 to 3 items.
Got a text but Never Received them.this is for Niik
Als my imagineme82@***.com
Does not let me sign in
Password Lynn.1234!
Saint Johns, Florida
Resolved: Took my money
Company fixed the issue and I have been provided with full refund.
They stole money from me after canceling and never refunded . And the ads are such BS . the company looks like shell companies just using AI to BS people
They don't care about reputation
User's recommendation: stay away from them and cancel any ties. not worth it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
York, York
Fraudulent. Took my money then refused to send items purchased.
- - Paid for January spring box; billed again February.
- - Delay past 30 days; only 1 of 14 items left; cheaper substitutions required; spent over $216.
Scam, fraud, bait and switch. I paid for a seasonal spring box in January 2026 having seen details of the items available.
I chose my items within 5 minutes of customization opening. I was billed again for the box on the 12 February, despite already having paid. FabFitFun state that it can take up to 30 days to ship orders. I waited over 30 days, noticed that my order stated preparing to ship, but contacted customer services to query the delay.
I was told on several occasions that my order was being processed and reassured that I would receive it. This was a lie. I have now been told that only one out of 14 items is now available, and that I have to choose from a range of cheaper items that are completely different from those I originally had a choice of. This is classic bait and switch.
I have been repeatedly lied to and deceived. I have spent over $216 and received nothing.
- You lose all your money due to bait and switch
Preferred solution: Apology
User's recommendation: Avoid. Scam. Bait and Switch.
Portland, Oregon
Missing packages
- - Packages misdelivered: first box stolen; second left in rain and destroyed.
- - Website requests made; no reply and 15-minute phone hold.
My packages were misdelivered. The first box was stolen, and the second was left in the rain, and the box was destroyed.
I'm guessing my items were all scattered and stolen/thrown away.
I've put in two requests through the website but haven't heard anything back at all. Then I found this number which rang through to options, and once I selected to stay on the line, it went silent for 15 minutes before I hung up.
- Sometimes you get your stuff
- Sometimes you will be hung out to dry or robbed
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy until they have a proper customer service
Hi Brittany! We apologize for delay and the troubles you've had.
Our customer care email is located on this page! If you haven't received any help at the moment, we suggest sending us an email so we can assist you!
Chicago, Illinois
Pissed off. My rating is below 0
hung up on twice. worst customer service.
never followed up.
do not buy gift cards. won't redeem a 150 gift card.
- Non
User's recommendation: Don't have people give you gift cards. Worst customer service in the world. FYI
Hi Kay! We want to make this right for you. Please reach out to our Customer Care team for further assistance at customercare@***.com
Winchester, California
Wanting to cancel membership
I ordered this box on accident while ordering something else and I am needing to cancel. I have returned about 20 boxes back and I kept getting charged for this membership.
Hi Freddick! We'd love to look into this for you. Please send us an email at customercare@***.com so we can chat further!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
East Lansing, Michigan
Great products, great price I mean you just can’t beat Fab Fit Fun!
- - Loved every box, even before customization.
- - Great size and quality; items include sunglasses, water bottle, toning cream, bar set, tanning drops.
I have loved everything Ive ever gotten in my boxes even before you could customize! The size and quality of the products you get are amazing! The range to I mean Im getting sun glasses, a water bottle, $120 jar of toning cream, a bar set, sunless tanning drops, a throw pillow and more in one box!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive order
It took a 20-minute phone call, but the issue was resolved. They also gave me some additional credit with the replacement.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Unresolved issue
I have called multiple times and have been waiting for a manager to contact me back to resolve my issue, and no one has for a couple of weeks.
User's recommendation: Ready to cancel my account
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Houston, Texas
FabFitFun is a scam
- - Every box last year had missing items.
- - They were charged over $500.
- - They say FabFitFun does not mail products and loses boxes.
I have been a customer with Fabfitfun for over 3 1/2 years the last year every single subscription box I received is missing items. They have taken well over $500 from me.
They are a scam. They do not mail their products out themselves and have no control over
What customers are receiving all they do is take your money and lose your box in the mail
User's recommendation: Don’t sign up !!
Hi there! We're so sorry to hear about this and this is totally not the experience we wanted our members to have. For this kind of issues, we recommend sending us an email at customercare@***.com so we can chat further!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** missing damaged and no help, you can cancel the rest of my orders and my membership
Damage and missing product, no one cares as long as they get your money
Busted box and stuff leaked and things missing you play games on the phone, web calling what crappie company is this
- Rip off
Preferred solution: Full refund
User's recommendation: No *** way
Hi Terri! We apologize for the troubles you've had.
Our customer care email is located on this page! Please feel free to send us an email so we can assist you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Parrish, Florida
Reactivated
- - Promises were not delivered after reactivating for an additional free box.
- - The products looked attractive and refreshed but that was not the case.
This is my second time signing up and anything promised is never delivered the whole reason I signed up and reactivated was to get an additional free box that I could share with family members, and the products looked attractive and refreshed, but that was not the case
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Hi Keyarah! We're bummed you aren't loving this season's box!
Our team works hard to put together a great curation, but we understand everyone likes different things!
Stayed tuned for next season's box - we have big surprises! If you have any questions, please send us an email at customercare@***.com.