Fabfitfun
Fabfitfun Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fabfitfun has a 2.9 star rating from 137 reviews. 54% would likely recommend; overall sentiment is mixed with frequent praise for product variety but recurring service issues.
Key Takeaways for Future Customers
- Expect good product value and diverse seasonal boxes per Fabfitfun reviews.
- Be prepared for membership and subscription complexity around customization and billing.
- Keep records and request refunds promptly if issues arise.
Negative Feedback / Risk Areas
- Customer complaints focus on poor customer service and long hold times.
- Frequent delivery problems, missing or damaged items, and refund delays.
- Billing errors, double charges, and trouble cancelling subscriptions.
Positive Feedback
Many reviewers praise great products, good price and variety; some positive service experiences noted.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fabfitfun has a 2.9 star rating from 137 reviews. 54% would likely recommend; overall sentiment is mixed with frequent praise for product variety but recurring service issues.
Key Takeaways for Future Customers
- Expect good product value and diverse seasonal boxes per Fabfitfun reviews.
- Be prepared for membership and subscription complexity around customization and billing.
- Keep records and request refunds promptly if issues arise.
Negative Feedback / Risk Areas
- Customer complaints focus on poor customer service and long hold times.
- Frequent delivery problems, missing or damaged items, and refund delays.
- Billing errors, double charges, and trouble cancelling subscriptions.
Positive Feedback
Many reviewers praise great products, good price and variety; some positive service experiences noted.
Media from reviews
East Haven, Connecticut
Credit to my account was an insult and shame on them!!
- A product was missing from the box.
- Customer service was slow to resolve the issue and follow up.
- Credit totaled $20, far from the $68 shown.
I didn't receive a product in my box. When I finally was able to reach somebody, which took forever and a day, they gave me a credit to my account for a measly $13, with a $7 credit for shipping and handling to purchase something else, which is absolute BS!
I ordered the Hum pills in my summer box, and they did not put it in my box. So when I went in to try and speak with someone, they told me that they no longer had the product and that they would give me a credit on my account as well as a credit for shipping and handling fees. When I went in a few days later to look into possibly purchasing something else, I found that they only credited my account a total of $20???!!! I was absolutely dumbfounded at such a small amount, especially since when they showed the price of these products when we originally customized our boxes, the price was something around $68!
So how does less than $20 seem fair??? They should be ashamed of themselves. Not only because they lie and say when you are picking your products that that particular item was worth a certain price, but changes according to their needs! This is disgusting, and honestly, shame on them.
And then they refuse to get back in touch with me! This is just another reason why I am going to cancel my annual membership because they have gone so far downhill that they aren't even worth $10 a year, let alone the $220+. That they've gone up to. So if you're planning on becoming a member, I highly suggest you put your money somewhere else that is actually worth it because FabFitFun is not only not worth the price they charge, they're not worth the energy and aggravation it takes to try and choose the items when the time comes!
It seems they never have enough of the products as they constantly run out of anything worth having within the first few minutes of opening customizations! So I highly recommend you rethink buying anything from this scam of a company they've become!
Preferred solution: Full refund
User's recommendation: Don't purchase anything from the scam company they've become!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery
Nothing happened, no one picked up the phone. No recorded message or music indicating wait period nor promoting products.
It was horrible, my time is important too.
How can the company be so greedy not to have a person answer calls, nor directives during the wait, I got only SILENCE!!! NOT HAPPY!!!
- Great products
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Pay someone to answer the phone, this is terrible customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Altamonte Springs, Florida
Damaged products
A product broke and soaked everything in the box. It was the Molton Brown bath and shower gel. The container looks cracked, and the shower gel went all over the other products in the box.
- Get to try new products
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill 3days later with multiple emails and messages through my acct and phone calls to customer service nothing has been done such an easy fix look up the name on my box they must have an acct
Received the wrong box with the name fanshanie ababcar. None of my stuff is in the box. No one in this company does anything.
- Rotten customer service
Preferred solution: Full refund
User's recommendation: Don't do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Branford, Connecticut
Ruined box
My box arrived with the contents covered with shampoo. I went to the site and even sent a picture, and I have heard nothing. This is unacceptable.
Preferred solution: Replacements for the boxed items because the boxes were soaked.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Calabash, North Carolina
POOR CUSTOMER SERVICE!
- Delivery delayed; tracking shows no movement for 4 days.
- USPS investigating.
- No replacement, refund, or manager contact; subscription canceled.
My box has not been delivered - it should have been here a week ago. It hasn't moved in tracking in 4 days.
USPS agrees and has opened an investigation ticket for it.
Multiple calls, texts, and emails, and no one can get me a replacement box, refund, or a manager to speak with. I am canceling my subscription and spreading the word for everyone to stay away from this company at all costs, and it will cost in time, money, and headaches.
- Poor customer service
- Delivery issues
Preferred solution: Full refund
User's recommendation: STAY AWAY FROM FabFitnoFUN!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUndeliverable zip code 29486
1.5 minute wait with no answer of any kind. No recording, no background message or music only silence.
Preferred solution: Deliver product or service ordered
User's recommendation: Have a real person answer the phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to change or stop my box
I need to change my box or stop it. I missed my customization and the items that were picked for me.
I do not like at all! I've been with fab fit fun for years.I would think they would know what to pick for me by now.
Hi Christi! We're sorry to hear you missed out on customizing your box. If you haven't, please reach out to our Customer Care team for further assistance at customercare@***.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Product not delivered
Was surpose to get 2 to 3 items.
Got a text but Never Received them.this is for Niik
Als my imagineme82@***.com
Does not let me sign in
Password Lynn.1234!
Seal Beach, California
Broken product
I have tried for 2 weeks to replace a broken bracelet. This company sucks at service.
What a joke!!! Do not sign up for disappointment!!!
User's recommendation: Stay away
Saint Johns, Florida
Resolved: Took my money
Company fixed the issue and I have been provided with full refund.
They stole money from me after canceling and never refunded . And the ads are such BS . the company looks like shell companies just using AI to BS people
They don't care about reputation
User's recommendation: stay away from them and cancel any ties. not worth it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
York, York
Fraudulent. Took my money then refused to send items purchased.
- Paid for January spring box; billed again February.
- Delay past 30 days; only 1 of 14 items left; cheaper substitutions required; spent over $216.
Scam, fraud, bait and switch. I paid for a seasonal spring box in January 2026 having seen details of the items available.
I chose my items within 5 minutes of customization opening. I was billed again for the box on the 12 February, despite already having paid. FabFitFun state that it can take up to 30 days to ship orders. I waited over 30 days, noticed that my order stated preparing to ship, but contacted customer services to query the delay.
I was told on several occasions that my order was being processed and reassured that I would receive it. This was a lie. I have now been told that only one out of 14 items is now available, and that I have to choose from a range of cheaper items that are completely different from those I originally had a choice of. This is classic bait and switch.
I have been repeatedly lied to and deceived. I have spent over $216 and received nothing.
- You lose all your money due to bait and switch
Preferred solution: Apology
User's recommendation: Avoid. Scam. Bait and Switch.
Palm Coast, Florida
Custom service is going downhill along with choices and quality
There were better customization choices a few years ago with more value . It's certainly has gone down hill
Hi Keyarah! We're bummed you aren't loving this season's box!
Our team works hard to put together a great curation, but we understand everyone likes different things!
Stayed tuned for next season's box - we have big surprises! If you have any questions, please send us an email at customercare@***.com.
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Portland, Oregon
Missing packages
- Packages misdelivered: first box stolen; second left in rain and destroyed.
- Website requests made; no reply and 15-minute phone hold.
My packages were misdelivered. The first box was stolen, and the second was left in the rain, and the box was destroyed.
I'm guessing my items were all scattered and stolen/thrown away.
I've put in two requests through the website but haven't heard anything back at all. Then I found this number which rang through to options, and once I selected to stay on the line, it went silent for 15 minutes before I hung up.
- Sometimes you get your stuff
- Sometimes you will be hung out to dry or robbed
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy until they have a proper customer service
Hi Brittany! We apologize for delay and the troubles you've had.
Our customer care email is located on this page! If you haven't received any help at the moment, we suggest sending us an email so we can assist you!
Chicago, Illinois
Pissed off. My rating is below 0
hung up on twice. worst customer service.
never followed up.
do not buy gift cards. won't redeem a 150 gift card.
User's recommendation: Don't have people give you gift cards. Worst customer service in the world. FYI
Hi Kay! We want to make this right for you. Please reach out to our Customer Care team for further assistance at customercare@***.com
Winchester, California
Wanting to cancel membership
I ordered this box on accident while ordering something else and I am needing to cancel. I have returned about 20 boxes back and I kept getting charged for this membership.
Hi Freddick! We'd love to look into this for you. Please send us an email at customercare@***.com so we can chat further!
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