Fabfitfun

I had this membership for a while and I cancelled it last year in 2023. Then on July 28, 2023, they billed my PayPal and renewed my membership.

I informed them that I had cancelled. They insisted I had to email. I argued that I had cancelled through their system, and texted, then emailed them. They refused to refund me but never sent any further emails except the one notifying me that they were dispatching a box at that time.

Their membership includes several shipments per year for each season, but I never received any further contact from them. They kept my money and did not provide anything, but I didn't want anything. Now, on 8/13/24, they billed me again for $231.65 and claimed I was still active in the system. I was not active.

They reactivated me, billed my PayPal, sent an email notifying that they would be dispatching a box. I provided a copy of the email I had previously sent. They are refusing to refund me AGAIN. I went to the Better Business Bureau and it appears they do this to others as well.

This is a pattern of fraud and deceit. I have followed every method of cancellation they offer and they refuse to refund my money.

Hi. I had someone help me enter my order through customer service. I gave him my first and second choices on box customizations and I don't think I got any of them? I got different items than my first and secondvchoices and the ones that I was given. Online still says mystery items. I see all of my choices online in a bundle now available with the flash sale??
****After inquiring through here they confirmed that I would recieve the correct items, I just have to wait and see. Also don't worry if you are torn between items when customizing your seasonal box. As soon as all orders go through take a look at new bundles that arrive in the flash sale attached to these choices for a few days. The items will be in the flash sale. I saw three things I wanted in one bundle and 3 in another bundle. What I'm getting at is dont worry if you dont get something as it will show up and almost always be available again, in my experience of course.
As far as this company goes be careful when ordering on sales and purchasing a lot of items. I ordered over $1300 worth of product and it was all thrown into one box. Box was crap and they throw it all in one unless it is drop ship which arrive seperately. In the box I have had a bath scrub leak and go onto the packaging of other items. The Dermalacatives products are boxed in nice firm white boxes. Some were obviously stained with liquid on the exterior packaging. The conclusion... Order in small ammounts if possible to reduce damage.
On another large order I got the maji workout bundles which were like 45 bucks. Absolute crap so I let them know and would have been happy to return but they were drop ship and they dont offer returns anyway so I guess ebay it is. Hopefully I can get the money back that way. They did however manage to send me a box, which was obviously better than nothing I thought..I was wrong, of course. Massage tools from 5 Below, Small hand massagers with broken boxes and some goody headbands with zippers. Talk about *** me off more.
Another instance my box was damaged and something poked through the top and damaged a grown alchemist kit and some cosmedix tubes. I sent in photos and was refunded like 20 something dollars. Also was told that they don't take returns and that the product is not damaged and is useable. Only the packaging of the items was ruined,not what is inside, apparently the packaging is not a part of the item if damaged?? Interesting. I can not gift or sell any items with damaged exterior and packaging and I sure dont like purchasing them.
Customer service is there but they switch agents on you all the time and you will get lost in emails and messages from multiple people all asking the same information. Good Luck SMH. Took me a month to get these issues dealt with.
Besides these risks they do have a wide array of products at low prices.