Fabfitfun
Reviews and Complaints
New York, New York
Renewal
I have been using this product for several years and never been disappointed. I love this product.!!
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Verified ReviewerResolved: Question for FabFitFun
Company fixed the issue and I have been provided with apology. I never received any kind of compensation. I was just concerned because I felt that it was harder to do the selection then it was before so that’s what it was.
I just have a question about customizing my box I've customized it and selected the things but somehow it's not the same and it doesn't seem to just fit in so I know that's what I'm getting so that's the question I have
Preferred solution: I just want them to help solve my problem
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Verified Reviewer |
Flower Mound, Texas
My issue is with a couple things and I can’t talk to a live person
Why is it so hard to talk to someone? My issue is a number of things and I am not wanting to communicate this way
Hi there! Our customer care email is located on this page! Please feel free to send us an email so we can assist you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Need more info
I was gifted a winter box and I love it! I do have questions about my membership and I don't know how to contact their customer service team.
Hi! We're so happy to hear you loved your Winter box! Please contact FabFitFun via email at customercare@fabfitfun.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost necklace
Hi I really need help! So a few years ago my mom got this black coin choker looking necklace from fabfitfun and absolutely LOVED it, however she lost it and I have been trying to find it everywhere! If you could help that would be amazing, Thank you!
- Love it
- No cons
Preferred solution: A necklace i got a long time ago
Hi Madi! Thank you for the 5 stars!
Our customer care email is located on this page. Please feel free to send us an email so we can assist you!
Santa Fe, New Mexico
Canlselacoion
quiero cerrar la suspensión Desoo Cerré mi suspensión quiero cerrar las suspension quiero cerrar la suspensión quiero cerrar la suscripción
Box says delivered but on track delivery driver took box back with him.
My ring camera shows delivery driver placing box down taking a picture and then picking up the box and walking away with it. Then I got a message saying box was delivered.
Preferred solution: Deliver product or service ordered
Meadville, Pennsylvania
Missing items that was to be replaced a long time ago and still hasn’t !!!
Waiting for my 200$ box to be expedited to me and a refund for the one box I paid for and never received
User's recommendation: Get an email sent to you of what you were promised the first time you called about your problem so you don’t end up like me with 3 different people telling you 3 different things!!
Hi there! We want to make this right for you.
Our customer care email is located on this page. Please feel free to send us an email so we can assist you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fargo, North Dakota
Resolved: I didn't receive my first bix because they delivered it in a public area where our mailboxes are. But both residents and their company of friends are in and out. It obv was stolen. I have a buzz
Company fixed the issue and I have been provided with apology. I already answered this.
I got everything as promised before Xmas which was my biggest worry since some products I ordered from the shop were xmas presents. The resolution was exactly what I was hoping for!
Get gI'm just tired of no tracking info like promised by Angela. Not only did I not receive box I also ordered additional products which were in that box too.
This is really taking up my time which I don't have. So, Angela where is my tracking info so this doesn't happen to this next box I was promised. I have stocking staffers in there.
This is not my first rodeo with these people. It's tiring
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Verified Reviewer |
Ventura, California
Product question
I'm excited about the Spring box, but I have a question about the hat. Does it come in different sizes?
Hi Kaitlin! FFF Customer Care Team here!
The Lack of Color Hat comes in two sizes: S/M and L/XL! Feel free to email our customer care team at customercare@***.com if you have any additional questions!
Santa Fe, New Mexico
Canlselacoion
quiero Cerrarrlun suspensión Desoo Cerré mi suspensión qtuiero CErarr lasuspensoon quiero cerrar la suspensión quiero cerrar la suscripción
Hi Cecilia! We're sad you're canceling.
Our customer care email is located on this page! Please feel free to send us an email so we can assist you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck winter box
Fab fit fun obtain money by misrepresentation of items to be supplied in box. Not clear short window for customisation and instead send random selection of undesirable items. Cancelled subscription immediately but still proceeded with order to UK which will be returned unopened when received necessitating further additional expense from customer
- Shipping if orders not ordered or required
Preferred solution: Full refund
User's recommendation: If in UK do not proceed with irder
Hi Susan, we would love to look into this further and ensure you are fully taken care of. Please send an email to FabFitFun's Customer Care team, at customercare@***.com. We look forward to hearing from you!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerBox was not sealed all the way. Items were missing and items were broken when opened
When I got home and opened my box I noticed the side of the box was damaged. After going through the box I noticed two items were missing and one item was broken.
Called customer service to just let them be aware of the problem and to my surprise they are replacing the items missing and sending an extra item that was broken. I wasnt expecting that but greatly appreciate it!
- Sad the perfume that was lost is no longer available
Preferred solution: Just replace the items that were missing and broken
User's recommendation: Don’t get upset and call angry they are more than happy to work with you.
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Verified Reviewer |
Cape Coral, Florida
Cancel refills
I did not order refills,,, for the spring box..please cancel all refills ,, this happened last season
I will cancel my membership ,, if this isnt taken care of asap
Hi Pamela! We are sorry to hear about your experience.
We would love to assist you.
Our customer care email is located on this page! Please feel free to send us an email so we can assist you!
Saint Augustine, Florida
Disappointed in the spring box
I went to customize not spring box. Very disappointed in the selections.
The prices are getting higher and the products are getting cheape I have been with fat fit fun for a long time and also had many friends join. I just called and asked if I could make any other selections and I could not..
So he told me to skip it. Still considering cancelling.
Hi there! We want to make this right for you.
Our customer care email is located on this page! Please feel free to send us an email so we can assist you!
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Hi Lisa! Our customer care email is located on this page! Please feel free to send us an email so we can assist you!