Fabfitfun
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancel
I tried to cancel several times unsuccessfully and was still charged. I also see that a partial order is being sent, one that I did not confirm or place. Please get back to me!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oakland, California
Cancel membership
Never resolved. Want my money back.
Never been membership with this. Also lady was not helpful at all.
Hi there! We're so sorry to hear about your experience with our membership.
We sent you a private message here asking for your account information so we could look into this further, but we haven't heard back yet. We'd still love the chance to help!
Whenever it's convenient, please email us at customercare@fabfitfun.com with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!
San Jose, California
Package was delivered to wrong address. The person no longer lives here. I want you to pick it up
Doesn't exist
Tried to do it through chat, and they wanted $5 to continue through their recommended phone call. I'm not even a customer.
Preferred solution: Deliver product or service ordered
Hi there! Thank you for letting us know about the packaged that you received.
Whenever it's convenient for you, please email us at the customer care email located on this page with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denton, Texas
Quick help
My debit card was frozen due to fraud and I couldnt pay the balance, so I asked them to cancel the two items and ship the rest of my items and it was resolved. I appreciate a company that stands behind their products and gives great customer service.
Hi Nancy! Thank you for taking the time to leave a review!
Your feedback means a lot to the entire team! We look forward to sharing more seasons with you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel
No one answered. Cancel my accounts.
I already canceled and am still being charged. I canceled months ago and still got an email today saying that my box was shipped. Stop charging me.
Cancel.
Abrooke29@***.com
330614****
Preferred solution: Full refund
Hi Ashley! We're so sorry to hear about your experience with your membership.
We'd still love the chance to help!
Whenever it's convenient, please send us an email by clicking Contact Customer Service in our Contact Information section, with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!
Phoenix, Arizona
Cancellation
First 2 calls didnt go through to a representative. 3rd call disconnected and 4th call didnt get answered.
This system is frustrating.
Preferred solution: Full refund
Hi there! We're so sorry to hear about your experience.
Whenever it's convenient for you, please email us at the customer care email located on this page with the subject line "Following up on Pissed Consumer Review".
You should be able to see it in the Contact Information Corner section > Contact FabFitFun Customer Service and a member of our team will get you sorted right away. We hope that we can turn your experience with us into a positive one!
Dallas, Texas
Calling to see if I can return a product I received today
My Customer Service representative handled my issue with care and professionalism! I just want to say I absolutely love FabFitFun and it is my favorite subscription that I have!
Thank you for handling my issue with Grace and professionalism. Have a fabulous day!
Preferred solution: Full refund
Hi Elian! Thank you for taking the time to leave a review!
Your feedback means a lot to the entire team and we are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback!
Dallas, Pennsylvania
Wrong items sent
My picked orders never came along with the fall box . purchases I've made this box and purchases I made from the winter box.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mckinney, Texas
Customer service
FFF customer service @***.com was absolutely amazing! Short wait time to be connected to a real person and the Representative was very helpful as well as patient with me.
I was able to customize my box manually with the Representative on phone, when I was unable to get into my a/c.
Overall, I am a satisfied customer! Keep up the good job!
Hi there! We're so sorry to hear about your experience with your membership.
We'd still love the chance to help!
Whenever it's convenient, please send us an email by clicking Contact Customer Service in our Contact Information section, with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!
Silver Spring, Maryland
I was supposed to receive a bonus box. That's the reason I joined and it is not in my order.
- - There was no response or resolution; the process took a long time.
- - It was exhausting and unhelpful; I would not recommend this company.
Absolutely nothing I got no response and no resolved whatsoever. this process took a ridiculous amount of time.
It was exhausting and it had no resolve and no reply. I would not recommend this company or even bothering to file a complaint because no one is listening.
Even right now I'm being forced to write 100 character review when I had no intention of it. This is an absolute waste of time.
Hi there! We're so sorry to hear about your experience.
Whenever it's convenient for you, please email us at the customer care email located on this page with the subject line "Following up on Pissed Consumer Review".
You should be able to see it in the Contact Information Corner section > Contact FabFitFun Customer Service and a member of our team will get you sorted right away. We hope that we can turn your experience with us into a positive one!
Albuquerque, New Mexico
I had received a broken item in my fall box.
The box for fall had wonderful products and I liked everything in it. My only complaint was that it took the company longer than expected to address resolving the broken item.
User's recommendation: Be patient if you have an issue. This is a great company to work with.
Hi there! Thank you for taking the time to leave a review!
Your feedback means a lot to the entire team! We look forward to sharing more seasons with you!
Cape Coral, Florida
Cancel Shipment
Will not be at this address or a new permanent address until a month from now. Canceled box and subscription until I return to the US.
Preferred solution: Full refund
Hi Emalynn! We're so sorry to hear about your missing item.We'd love the chance to help!
Whenever it's convenient, please email us at customercare@fabfitfun.com with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queens, New York
Duplicate items
Duplicate items sent and no one can assist me in customer service. Can't speak with anyone.
Can't use same items sent in bonus box as well as my summer box. Regret signing up for this; will cancel subscription.
- Customer service was no help and was hung up on
- Same items shipped in bonus box as i ordered in summer box
Preferred solution: Full refund
User's recommendation: Do not sign up
Hi Michelle! We're so sorry to hear about your experience with your membership.
We'd still love the chance to help!
Whenever it's convenient, please send us an email by clicking Contact Customer Service in our Contact Information section, with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!
Miami, Florida
Billing
On hold too long. Youre billing credit card and I cancelled this subscription over a year ago. Please resolve
Preferred solution: Stop chasing going credit for a subscription that no longer exists
Hi Jackie! We're so sorry to hear about your experience with our membership.
We sent you a private message here asking for your account information so we could look into this further, but we haven't heard back yet. We'd still love the chance to help!
Whenever it's convenient, please email us at customercare@fabfitfun.com with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!
Henderson, Nevada
Dont want box
When I went to place the order, I discovered that more than half of the items weren't available. I tried to cancel, but I was put on hold for ten minutes and then disconnected.
Preferred solution: Full refund
Hi Dawn! We're so sorry to hear about your experience with your membership.
We'd still love the chance to help!
Whenever it's convenient, please send us an email by clicking Contact Customer Service in our Contact Information section, with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!
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Hi Susan! We're so sorry to hear about your experience with your membership.
We'd still love the chance to help!
Whenever it's convenient, please send us an email by clicking Contact Customer Service in our Contact Information section, with the subject line "Following up on Pissed Consumer Review" and a member of our team will get you sorted right away. We want to make sure your experience with us ends on a positive note!